At OrganicEcoCrafts, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase from us.
1. Information We Collect
We may collect personal information such as:
Name
Email address
Phone number
Shipping and billing addresses
Payment information (processed securely via third-party payment gateways)
We collect this information to process your orders, provide customer support, and improve your shopping experience.
2. How We Use Your Information
Your information is used for:
Processing and shipping your orders
Responding to customer inquiries
Sending order updates or promotional emails (only with your consent)
Improving our products and website performance
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, or misuse. All transactions are processed through a secure gateway and are not stored on our servers.
4. Cookies
We use cookies to enhance your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings.
5. Return & Refund Policy
We follow a strict no-return policy.
Returns are only accepted if the item received is damaged or broken, and you must notify us within 24 hours of delivery along with clear photographic evidence.
No returns will be accepted for reasons such as change of mind or color preference.
To report a damaged product, please email us at [your email] with your order ID and images of the damaged product.